Shipping & Packing
SHIPPING SERVICES
Considering COVID-19 and disruptions in logistical services, please understand that there might be some delay in deliveries. We will regularly keep you updated regarding the same. However, we promise that our products are worth the wait and the order you receive is of the finest quality.
The health and safety of our customers and employees is our highest priority in these unprecedented times.
SHIPPING IN INDIA
SVARNAM offers insured domestic shipping via Sequel Logistics. Orders are dispatched in 14 working days, as each piece is meticulously made to order. Please click here to check whether shipping is available in your area. Shipping charges are dependent on volumetric weight of the parcel and its total value. Please refer to the following table:
Order value upto to Rs.1,00,000:
1kg: 2100/-
1.5kgs: 3100/-
2kgs: 4100/-
>2kgs
Order value between Rs.1,00,001-Rs.200,000:
1kg: 2500/-
1.5kgs: 3600/-
2kgs: 4700/-
>2kgs
Order value between Rs.200,001-Rs.500,000:
1kg: 3300/-
1.5kgs: 4700/-
2kgs: 6100/-
>2kgs
Order value above Rs.5,00,000:
1kg:
1.5kgs:
2kgs:
>2kgs
*Please note that the shipping charge is subject to change depending on the size and volume of your product once packaged.
INTERNATIONAL SHIPPING
We do international shipping upon request and depending on the destination city and country. Charges for international shipping will be communicated separately and are not linked/related to any shipping charges shown on the website. Shipping charges along with any import duty/customs charges (at port of destination) would need to be paid by the client. Please send a whatsapp message to +91 63024 04015 to enquire about international shipping related queries.
CONFIRMATION AND DELIVERY DETAILS –
Once you place an order, a confirmation mail will be sent to your email address. You may refer to your order number for tracking the order or for any order related queries. If a confirmation email is not received by you within 24 hours of placing the order, kindly email us at connect@svarnam.com
We try our best to process your orders as swiftly as we can. Each piece is made to order and will take upto 14 working days days from the date of order. Please note that our products are made to order.
Once your order is dispatched, you will receive a notification via email along with a tracking code. You can track your order on the website of the courier service through this code.
Still facing issues regarding delivery? Please do not hesitate to contact us at connect@svarnam.com
ORDER CANCELLATION AND/OR CHANGES
We are unable to make any changes or cancel your order once it has been confirmed. Please ensure all details on your order are correct before submitting your order.
If you wish to change the shipping address or if you have provided the wrong shipping address, please contact us on +91-6302404015 or email us at connect@svarnam.com
Please note that you are required to notify us regarding any change in the delivery address within 1 day of confirmation of your order and not more. We recommend double checking your email address and delivery address.
PACKAGING
Each piece is very carefully bubble-wrapped and placed in our branded blue box, which is placed in the outer Svarnam wooden box. The entire package is then bubblewrapped and placed in an outer carton with a tamper proof sticker followed by a shrink wrap, protecting it from water and any tampering.
Still in doubt? We are just a message away. Email us on connect@svarnam.com and we would be happy to address any query of yours!