A made to order handmade product undergoes skilled working over a period of time. We have a responsibility to secure the future of the hands of those who create these products and for payment of regular and adequate wages which is imperative to our goal. Hence, we cannot offer a refund on the products purchased. By buying Svarnam products, you are helping our skilled craftsmen and other other artisanal communities preserve our heritage and truly help sustain their livelihood. You are helping local businesses thrive. Your purchase generates employment and in return you get their love, admiration and a chance to be a part of their lives.
However, we understand there might be a few inevitable circumstances faced by you under which you may have to return/exchange our products. Such cases have been mentioned below. Please proceed for the same in accordance with the given guidelines:
- WRONG ITEM/DAMAGED
If you have received an item you did not order OR if an item you received is not in the desired condition, please send us the details using this form within 2 days of receiving your order. Please ensure you provide the following:
- Order number.
- A clear photo of the fault in case of a damaged product/section.
- Your contact number (if different from the one used while placing the order)
Item/s to be returned must be in their original condition with their original labels and tags still on and returned in the original packaging.
Items to be returned must not be worn, altered, damaged nor used.
Once the above conditions are met and return request found genuine, the return process will be initiated within 7 working days. You will have the option to opt for either a replacement or receive store credit. You will be able to make use of the store credit within 1 month of receiving it.
2. MISTAKEN DELIVERIES FORM
In case of a mistaken delivery, please fill and submit this form, mentioning your order number and a clear photo of the product/s received. We will arrange a pick up after verifying the details and contact you regarding getting the correct product/s delivered to you.
With regard to all the cases mentioned above, you need not bear any charges pertaining to return/replacement of the product.
- SIZE ISSUES
In case of a size issue, you can send a request for exchange within 2 days of receipt of the order. Please fill and submit this form for the same. We will coordinate with you and initiate the pickup of the original order. Your size replacement will be dispatched within 5-7 working days from the time we receive the orginal order and it passes our quality and return shipment checks.
The shipping cost of any exchange product pertaining to size issues will be borne by the client. We advise you to please make sure you check our size chart in order to choose your perfect fit before placing your order. For any clarification please contact our customer service team at email@example.com or whats app on +91-6302404015.
- If you have not received your order as per delivery date provided or for any delivery related issues or concerns, please contact us on firstname.lastname@example.org or whats app us on +91-6302404015
- SALE : Discounted items cannot be returned or exchanged under any circumstance.